LionsNest is committed to delivering premium furniture with care and efficiency across North America. This Shipping & Delivery Policy outlines the available shipping methods, delivery timelines, and important responsibilities to ensure your experience is seamless from checkout to arrival.
Shipping Coverage
We currently ship to most locations within the contiguous United States and Canada. At this time, we do not ship to Alaska, Hawaii, U.S. Territories, or internationally. For remote delivery addresses or special service areas, additional lead times or surcharges may apply.
Processing Times
Once your order is placed, it typically takes 2–5 business days for our team to process and prepare your items for shipment. You will receive an email notification once your order has shipped, including tracking details and carrier information.
Delivery Methods
Standard Parcel Delivery: Smaller items are shipped via standard carriers (e.g., UPS, FedEx, Canada Post) with front door delivery and no appointment required.
Threshold Delivery: Medium-size furniture is delivered to the first dry area of your home (e.g., front porch, garage). Signature may be required.
White Glove Delivery (select items): Includes room-of-choice placement, unpacking, light assembly, and packaging removal. Availability depends on location and item type.
Estimated Delivery Timelines
Estimated delivery times vary based on destination and service level. On average:
Standard Delivery: 3–7 business days after dispatch
Threshold or Freight Delivery: 7–14 business days after dispatch
White Glove Delivery: 10–20 business days, with scheduling required
Delivery Appointments & Missed Deliveries
For freight and White Glove deliveries, the carrier will contact you to schedule a delivery window. It is your responsibility to ensure someone is available to receive and inspect the shipment during the scheduled time. Missed appointments may incur a redelivery fee.
Inspecting Your Delivery
Please inspect all packages immediately upon delivery. If any item is visibly damaged or incorrect, note the damage on the delivery receipt before signing and contact us within 48 hours at support@mightythanks.com. Failure to report issues in a timely manner may impact your eligibility for resolution or refund.
Shipping Delays
While we strive to meet all estimated delivery windows, delays may occur due to weather, carrier backlogs, or supply chain disruptions. We are not responsible for delays once the item is in the possession of the shipping carrier. However, we will do our best to assist you in tracking and resolving delays where possible.
Customer Responsibilities
It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate and accessible. Any re-delivery, address correction, or storage fees incurred due to inaccurate delivery information or inability to receive the shipment may be billed to the customer.
Contact Us
If you have questions about shipping, tracking, or delivery logistics, please contact our team:
